dk77's Privacy Policy

dk77 ("we", "us", "platform") operates a safe and reliable online gaming service for players in Bangladesh. We place the highest importance on our users' privacy and are committed to the responsible management of personal information.

This Privacy Policy ("Policy") applies to the use of dk77's website, mobile version, and all related services. By creating an account on our platform or continuing to use our services, you agree to the terms of this Policy.

dk77 may collect the following types of information:

• Identity Information: Full name, date of birth, national ID or passport details (for age verification purposes).
• Contact Information: Email address, mobile number.
• Financial Information: Payment method details — information related to bKash, Nagad, Rocket, Upay, or bank transfers; transaction history.
• Account Information: Username, password (encrypted), account preferences and settings.
• Technical Information: IP address, device type, browser version, operating system, session duration.
• Usage Information: Gaming activity, betting history, navigation patterns on the platform.
• Communication Information: Records of your messages or conversations with our customer support team.

We only collect information that is necessary to provide our services, ensure security, and meet legal obligations.

dk77 collects information in the following ways:

• Directly Provided: Information you provide yourself during account registration, the verification process, and when adding a payment method.
• Automatic Collection: Browsing and usage data collected automatically through cookies, web beacons, and similar technologies.
• Third Parties: Information received from payment gateways and identity verification services, shared on the basis of your consent.

Collected information is used for the following purposes:

• Account creation, management, and identity verification.
• Processing deposits, withdrawals, and transactions.
• Verifying age (21+) and enforcing responsible gaming policies.
• Providing customer support and resolving complaints.
• Platform security, fraud prevention, and meeting anti-money laundering (AML) obligations.
• Improving service quality and resolving technical issues.
• Notifying you about new bonuses, promotions, or service changes (subject to your consent).
• Complying with legal or regulatory obligations.

dk77 does not sell your personal information commercially to any third party. However, information may be shared in the following limited circumstances:

• Payment Processors: With bKash, Nagad, Rocket, Upay, and bank transfer service providers — only the information necessary to complete transactions.
• Identity Verification Services: With verification partners for KYC and age verification purposes.
• Legal Authorities: In response to court orders, legal processes, or legitimate requests from government authorities.
• Security Investigations: With relevant authorities to prevent fraud, money laundering, or other illegal activities.
• Technical Service Providers: Providers of server hosting, data analytics, or customer support software — under strict confidentiality agreements.

dk77 uses cookies to improve your browsing experience and ensure platform functionality. Cookies are small text files stored on your device.

• Essential Cookies: For maintaining login status, security verification, and core platform functions.
• Functional Cookies: For your preferences, language settings, and personalized experience.
• Analytics Cookies: For analyzing usage patterns and improving services — collected data remains anonymous.

You can manage cookies by changing your browser settings. However, disabling essential cookies may affect some platform functions.

dk77 uses industry-standard security technology to keep your personal and financial information safe:

• SSL Encryption: All data exchanged between your browser and our servers is protected by 256-bit SSL encryption.
• Password Hashing: Your password is not stored directly — it is transformed using a strong hashing algorithm.
• Firewall & Access Controls: Multi-layered firewalls and a least-privilege policy are used to prevent unauthorized access.
• Regular Audits: Regular technical audits are conducted to identify security vulnerabilities.
• Staff Training: Our staff receive regular training in data protection and are bound by confidentiality agreements.

While we take the highest protective measures, it is important to acknowledge that data transmission over the internet is not entirely risk-free. If you suspect a security breach, notify our support team immediately.

dk77 retains your information for a limited period — only for as long as it is needed to provide services, meet legal obligations, and serve legitimate business purposes:

• Active Account Data: For the entire duration that the account remains active.
• Transaction Records: For the period required under financial regulations.
• Identity Verification Documents: For the period specified under KYC obligations.
• After Account Closure: For the minimum period required to meet legal obligations.

Once the set retention period ends, your information is securely deleted or anonymized.

As a user of the dk77 platform, you have the following rights over your own information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccuracies in your stored information.
• Right to Erasure: In certain circumstances you may request deletion of your information, though some data may be retained due to legal obligations.
• Right to Object to Processing: You may object to marketing communications or certain types of processing.
• Right to Data Portability: You may request a copy of your information in a structured, commonly used format.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.

To exercise these rights, contact our data protection team at [email protected]. We will review your request properly and respond within a reasonable time.

dk77 is an adults-only service. Our platform is intended only for individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

An age verification process is followed at the time of registration. If we become aware that information from a minor has been collected by mistake, we take immediate steps to delete it.

dk77 may update this privacy policy over time due to service improvements, legal changes, or technical reasons. For any significant changes:

• The updated policy will be published on this page and the "Last Updated" date at the top of the page will be changed.
• For significant changes, a notification may be sent to your registered email.
• Continued use of the platform after an update will be considered acceptance of the new policy.

We recommend that you review this policy on a regular basis.

If the dk77 website contains links to any third-party websites, those websites have their own privacy policies and are not under dk77's control. We are not responsible for the privacy practices of those sites and recommend that users read their respective policies.

Due to the nature of our technical infrastructure, some data may be processed or stored on servers located outside Bangladesh. In such cases, dk77 ensures that:

• Appropriate contractual safeguards are maintained for any international data transfer.
• The same standard of privacy and security described in this policy is upheld.
• Applicable laws and regulations are complied with.

If you gave your consent at the time of account creation, dk77 may notify you by email about promotions, bonus offers, or platform updates. You may at any time:

• Opt out of marketing emails by clicking the unsubscribe link at the bottom of any email.
• Change your notification preferences in your account settings.
• Notify our team at [email protected].

Even if you opt out of marketing communications, important service-related notifications (transaction confirmations, security alerts) will continue to be sent.

This privacy policy and matters relating to the processing of your information are governed by applicable law. For any dispute or complaint regarding this policy, we first seek resolution through direct discussion.